TRACK YOUR ORDER

Follow your order in seconds by just using the tracking number you are given in your confirmation email. You will always be notified of the latest delivery information and get a trouble-free experience. Much appreciation for shopping with us! If you have a question, don't hesitate to contact our support team—we're always happy to help.

CONTACT US

Questions or need assistance? We're here to help! Whether you have questions about your order, our products, or just general questions, don't hesitate to reach out. Simply fill out the form below, and our customer support team will get back to you within 24-48 hours.

RETURN & REFUND POLICY

At R8RO, we want your satisfaction above all. We want each gamer to be secure ordering through us, so we've created a reasonable and customer-oriented return policy.

12 MONTHS RETURN POLICY

You can go for a return within 12 months of the date when your order was received.
Products must be in their original condition, with original packaging and all accessory parts.

IF YOU RECEIVED A DEFECTIVE ITEM

In the rare instance that the console or accessory comes damaged, defective, or mislabeled, do not panic — we've got your back.
Just call us with some pictures or a short video showing the problem, and we'll send a free replacement or full refund.

EXCHANGES

In case you would want to trade the product for a different model, color, or storage, we're here to assist.
The new product shall be sent after the original one has been returned in a sound condition.

REFUNDS

Refunds that are approved will be automatically processed back to the original payment method within 5-7 business days.
We do not refund shipping charges, except if the return is the result of an error on our behalf (i.e., incorrect product, dead unit).

BACK SHIPPING

For Defective/Wrong Products → R8RO pays full shipping.
It is for personal preference returns (i.e., changed your mind) → the customer pays return shipping.

LIFETIME WARRANTY AND REPAIR SERVICE

Each R8RO console is meticulously inspected before it's shipped. We'll always do whatever is best, even if something goes amiss. We value your trust as much as your gameplay.
Need to return something? Call us at antonchigurh.th@gmail.com
with your order number, and our team will guide you through the process step by step.